Privacy Policy

 

Welcome to JMARKT, where your privacy and the security of your personal data are of the utmost importance to us. We are dedicated to maintaining the highest standards of data protection and transparency in our operations. This Privacy Policy provides a detailed explanation of how we collect, use, share, and safeguard your information. Additionally, it outlines the legal frameworks we adhere to, ensuring compliance across all regions in which we operate.

JMARKT, legally registered as J MARKT Portal LLC, is an advanced e-commerce platform specifically designed to facilitate transactions in the precious metals and jewelry sectors. Our platform serves as a comprehensive marketplace for gold, silver, jewelry, and gemstones, creating a seamless connection between traders and consumers. Our headquarters are based in Deira, Dubai, United Arab Emirates. Should you have any questions or concerns, you are encouraged to reach out to us at: info@jmarkt.com.

 

Data Collection and Use

At JMARKT, we take a comprehensive approach to data collection, understanding that it plays a pivotal role in delivering exceptional service and maintaining a safe marketplace. We collect a variety of personal data from our users, including but not limited to:

• Personal Identification Information: This includes your name, email address, and other contact information necessary to provide a personalized and efficient service.
• Payment Details: For processing transactions securely, we collect payment information such as credit card numbers, bank details, and billing addresses.
• Browsing and Usage Data: We track user interactions, browsing history, and preferences on our platform to improve user experience and tailor content.
• Know Your Customer (KYC) Information: In compliance with regulatory requirements, JMARKT implements a strict KYC protocol. We may request an electronic copy of your official identification (such as a passport or national ID) prior to authorizing transactions, particularly those involving high-value items. This process ensures the legitimacy of transactions and safeguards against fraudulent activity.

All data collected is used for a variety of purposes, including enhancing the quality of our services, processing payments efficiently, providing personalized advertisements, and ensuring compliance with applicable regulations. We strive to balance data use with privacy rights, ensuring that all collected data is relevant, secure, and handled with the utmost care.

 

Legal Basis for Data Processing

JMARKT processes your data based on multiple legal grounds:

• Consent: Where you have explicitly given us permission, such as when signing up for marketing communications or opting in to receive promotional offers.
• Performance of a Contract: For data necessary to fulfill our contractual obligations with you, including processing purchases and delivering services.
• Legal Obligations: For fulfilling legal requirements, including tax, anti-fraud, and money laundering regulations.
• Legitimate Interest: Where it is in our legitimate interest to process your data, such as improving platform functionality or preventing unauthorized access.

 

Data Sharing with Third Parties

We are committed to limiting the sharing of your personal data to only what is necessary to fulfill specific purposes. Data may be shared with:

• Authorized Traders: As part of our marketplace operations, certain data may be shared with traders to facilitate transactions, particularly in the purchase of high-value items such as gold and jewelry. This includes essential data needed to verify the transaction and comply with applicable regulations.

• Service Providers: We utilize third-party service providers for specialized services, such as payment processing, data analysis, hosting, customer support, and marketing assistance. All service providers we work with are carefully vetted and are obligated to protect your data in accordance with this Privacy Policy.
• Regulatory and Legal Authorities: In compliance with applicable laws, we may disclose data to government authorities, law enforcement agencies, and other regulatory bodies as required to fulfill our legal obligations or respond to legal requests.

 

User Rights and How to Exercise Them

JMARKT recognizes and respects your rights under applicable data protection laws. These rights include:

• Right to Access: You have the right to request access to the personal data we hold about you. We will provide you with information about what data we have collected, how it is used, and with whom it has been shared.
• Right to Rectification: If any of the data we hold is incorrect or incomplete, you have the right to request corrections.
• Right to Erasure: You may request the deletion of your personal data, subject to limitations under applicable laws and the operational needs of our platform.
• Right to Restrict Processing: You have the right to ask us to limit how we use your data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing or other purposes based on legitimate interests.

These rights can be easily exercised via the platform’s user interface or by contacting our support team directly. We strive to respond to all requests promptly and within the timeframes stipulated by applicable regulations.

 

Data Storage, Security, and Retention

The security of your data is a top priority at JMARKT. We implement a combination of technical, physical, and administrative safeguards to protect your information:

• Encrypted Databases: All user data, including payment and identification information, is stored in highly secure, encrypted databases, designed to prevent unauthorized access.
• Advanced Security Measures: We employ firewalls, intrusion detection systems, and regular security audits to protect our infrastructure.
• Access Controls: Data access is strictly limited to authorized personnel who require it to perform their job functions, and all staff are trained on data protection principles.

We retain your data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we take steps to securely delete or anonymize it.

 

Cookies and Tracking Technologies

JMARKT uses cookies and similar tracking technologies to provide a better browsing experience, deliver personalized content, and analyze traffic:

• Session Cookies: Temporary cookies that help in navigating our site and expiring when the browser is closed.
• Persistent Cookies: Remain on your device to remember your preferences and settings.
• Tracking Cookies: Used for advertising and analytics to deliver tailored content.

You have the option to control cookie settings directly from your browser and to opt out of certain types of cookies without impacting the core functionality of our services.

 

Use of External Services and Data Sharing

Our platform integrates several third-party services to enhance functionality and streamline operations:

• Analytics Providers: We work with data analytics providers like Google Analytics to monitor and analyze site traffic, user behavior, and performance metrics. These insights allow us to optimize the platform continuously.
• Payment Gateways: Payment processors ensure that transactions are secure, and your payment details are handled with the highest level of security.
• Social Media Integrations: For users who choose to engage with us through social media platforms, we may collect information made available through these platforms as per their privacy settings.

We only work with reputable partners who adhere to strict data protection standards. Your information is safeguarded according to this Privacy Policy and the policies of our partners.

 

International Data Transfers

Due to the global nature of our business, it may be necessary to transfer your data outside the United Arab Emirates to ensure service continuity and legal compliance. When doing so:

• We implement Standard Contractual Clauses (SCCs) and other legally recognized mechanisms to ensure that international transfers of personal data comply with applicable data protection laws.
• We take additional steps to ensure that your data receives the same level of protection internationally as it would within the UAE, including conducting regular risk assessments and monitoring the compliance of third parties.

 

Children's Privacy

JMARKT is committed to protecting the privacy of children. Our platform is not designed for or intended to be used by individuals under the age of 13. We do not knowingly collect data from children under this age. Should we become aware of any data collected from individuals under 13, we will take immediate steps to delete such information in compliance with regulatory guidelines.

 

Legal Compliance

JMARKT complies with all data protection laws and regulations applicable in the United Arab Emirates. In regions where JMARKT has a legal presence, our operations also adhere to the laws and regulations specific to that jurisdiction. If we operate internationally in regions with varying legal requirements, we ensure compliance with local and international standards, applying the highest levels of security and privacy protections to user data. Our goal is to maintain consistency with all applicable national and international legal frameworks, ensuring robust and lawful handling of personal information wherever we operate.

Should you have any questions or need more information regarding our compliance practices, please do not hesitate to contact us.

 

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